Delivery estimates are as follows:
- UK first class Delivery: Usually the day after your order has been dispatched;
- UK 2nd Class: Usually within 2-3 working days after dispatch;
- EU Delivery: Estimated 3-5 days after dispatch;
- Rest of the World (incl. USA): Estimated 7-10 days after dispatch.
We follow a strict 14 day no quibble returns policy. This means that within 14 days of receipt we will accept your item back without fuss, we suggest you return the item to the below address along with your name, postcode and order number (if possible) and your preferred instruction (e.g exchange for a size small, issue refund etc.). If you return your item without this information, it may take us longer to process your return so please make sure it is included.
We extend this 14 day period for purchases made in the month of December, such purchases can be returned before the 14th January the following year. This is to allow peace of mind when buying gifts for the holiday period.
If you are outside of this 14 day period and your purchase was not made in December please contact us as in certain circumstances we may still accept the return.
Please note: We will only accept returned items in the same condition as they were sent, this means unworn, undamaged (unless the item arrived damaged) and with the labels still intact. Refunds can only be issued to the original method of payment.
T-Shirt Sizing Charts
Men’s T-shirt size guide:
(Our men’s tees are nice and generous in length, with a nice weight to them.)
|Chest (to fit):||34/36||38/40||42/44||46/48||50/52||54/56|
Children’s T-shirt size guide:
(Children’s tees are nice and soft, with a lighter weight than our adult offerings. If anything, they can run a little larger than expected, so there’s plenty of room for growth)
|Age:||3-4 yrs||5-6 yrs||7-8 yrs||9-11 yrs||12-13 yrs|
|Chest (to fit):||26||30||32||34||36|
|Height (flat view):||–||–||–||–||–|
|Width (flat view):||–||–||–||–||–|
Women’s Fitted T-shirt size guide:
(please note, In our experience, we’ve found this top runs a little bit snug, so bear that in mind when choosing)
|Chest (to fit):||32/34||34/36||36/38||38/40|
|Height (flat view):||–||–||–||–|
|Width (flat view):||–||–||–||–|
The garment isn’t the colour I expected, can I return it?
If we have accidentally sent you the wrong colour, you can absolutely return it and we will send you a replacement. If we’ve sent you the colour you ordered however, we cannot accept it for return as it is a bespoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either a full refund or replacement. Replacement is only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.
My garment is faulty, how do I return it?
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.
The Hollies, Rocklands Road